Changes to the Customer Service operation due to COVID-19: Aviva

To protect the health and well-being of our customers and staff amidst the current situation, Aviva had revised our Customer Service Hall operating hours as follows:

  • 10.00am to 2.00pm from 12 February 2020 to 14 February 2020,
  • Temporarily closed from 17 February 2020 until further notice.

For urgent matters where face to face meetings are necessary, appointments can be booked by calling the customer service hotline.

Customers can also log in to their MyAviva account to access their policy details, update their contact information and retrieve policy-related letters. Alternatively, they can call our customer service hotlines listed here from Mondays to Fridays, 8.45am to 5.30pm, excluding public holidays.

Appreciate the kind understanding if your financial adviser or customer service is slow in replying to your queries.

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