Submission was made on the 27th Feb 2017 and acknowledge by the insurer.
As the claim was made online, the insurer requested for the original copy of the receipt. I collected the receipt on the same day and submitted to the insurer.
On the 3rd day, the claim was admitted and paid. My client received the payout within the next few days via post.
The process might be even shorter if the original receipt was submitted but even with 3 days, I think the turn over time is fantastic!
A claim of any insurance can be the easiest job on earth and it can be the worst. It all depends on the document proof submitted to the insurer for assessment of claims.